Wireless Headset Solutions for Customer-Facing Teams.

Improve team communication, boost efficiency, improve staff engagement and minimise theft and antisocial behaviour.

At DCRS our focus is on empowering colleagues and enhancing the customer experience through instant voice communications. We want to introduce you to VoCoVo, a wireless headset system which allows customer-facing teams to communicate and collaborate discreetly. VoCoVo doesn’t require any installation, setup or internet connection, just connect your system to mains power and you’re good to go.

VoCoVo GOLD partner white

VoCoVo System packages for teams of all shapes and sizes

VoCoVo headset systems are used and trusted by retail and hospitality businesses everywhere.

VoCoVo empowers teams with clear, instant and discreet communication across the entire premises to drive efficiency and boost customer service. They come ready to work out-of-box and don’t require complex installation, ready to deliver results instantaneously. 

VoCoVo Link - Headset VoCoVo

NEW Product: VoCoVo Link

VoCoVo Link comes with everything you need to know, to set up and go.

The standard package includes:
Charging Dock

The go-to storage for you VoCoVo Link headsets and removable Hub. The dock also charges your headsets so they’re always ready for the next shift.

VoCoVo Link System A.K.A the Hub
The Hub wirelessly connects your Headsets to keep your team connected on the go. Each Hub has a range of 100 metres and can be strategically placed to provide you with the best coverage.

4 x Series 5e Headsets with headbands Designed around feedback from retail teams, the lightweight and discreet Series 5e Headsets connect your teams instantly with crystal-clear conversations while they work.

VoCoVo Go System

VoCoVo Go System

VoCoVo Go comes with all the hardware you need and the VoCoVo base unit creates a platform to connect a team of up to 29 people with an instant crystal clear voice communication a multi-unit charging rack is included for storing your devices when they’re not in use so you’re always ready to go

Standard package includes:
1 x Base unit
5 x Retail / Hospitality Headsets (with headbands)
1 x Multi unit charge rack
Enhanced team communication

Additional options:
Additional VoCoVo headbands/earhooks/ear cushions
Additional VoCoVo multi unit charge rack

VoCoVo Go System Plus

VoCoVo Enterprise

VoCoVo Enterprise comes with all the hardware you need to connect and boost talk range to a team of 29 + people in customer facing teams with the extra functionality of call points to improve customer experience go systems can also integrate with the range of third-party applications.

Standard package includes:
VoCoVo Go controller
VoCoVo Go headsets including headbands
VoCoVo base unit (includes power supply)
VoCoVo multi unit charge rack

Optional additions:
Extra VoCoVo headsets
VoCoVo handsets for manager
VoCoVo repeater (to boost talk range)
Additional headset wearables (headbands, ear hooks or neckbands, ear cushions & multi unit charge rack.

Headset Communication Systems
VoCoVo Solutions

VoCoVo clients benefit from 

According to research, customers are 300% happier with their in-store experience when stores use VoCoVo. 


Scaleable & easy to install

A modular system that can be tailored to your business’ needs, and grow with you as a company.



There is no more loud tannoy announcements, nor are there any open frequencies.


Connect your estate

Connect stores to each other, and share messages through the head office apps.


Pays for itself

Customers data shows that on average the cost of purchasing VoCoVo is covered within 3 months.


API ready

Integration with any service and device is possible, providing you have an API.


Natural conversations

Real time conversations help avoid miscommunications between team members.

Need help choosing the perfect VoCoVo headset for you and your team?

vocovo headsets
Jack's Logo

“This system worked fantastically at our Jack’s stores. The headsets and ‘call forward’ system helped our staff to work flexibly, respond to the needs of customers and their colleagues, and helped the launch of our new stores run smoothly. It was integral to the business model of our stores, and we’d thoroughly recommend VoCoVo for running an efficient operation.”

VoCoVo systems are a simple, scalable solution with modular components designed specifically to be flexible for your workforce and customer facing teams. The solution is built around the simple to use and stylish headsets which allow team members to discreetly communicate across wide areas. Many retailers and restaurants, including ASDA, Halfords, Co-Op and TGI Friday (to name a few), use VoCoVo team communication headsets to maximise staff productivity and efficiency. What those users have found in recent weeks and months is that managing queuing customers is easier than they thought – all thanks to their staff being connected already.

With the VoCoVo conferencing technology every team member can talk, listen and help with a touch of button unlike traditional two-way radios VoCoVo headsets use full-duplex technology to deliver crystal-clear audio. This Flows in both directions this means you can listen to others whilst you’re speaking just like your talking face to face.

Would you like to look through the VoCoVo brochure?

Customer Logos

Instant plug-and-play communications – VoCoVo Systems

VoCoVo solutions are perfect for customer facing teams when you need to have crystal Clear full duplex voice conversations on the go and have been built off of true plug-and-play functionality no complex setup or installation required. 

Why do businesses choose VoCoVo to improve their customer experience? How important do you think it is to match or even better the customers’ expectations on waiting times? We know that customers are especially anxious about queuing at the moment, and they also understandably don’t want to wait around for longer than they have to.

VoCoVo is a solution which can be built around a team and scaled alongside its growth it’s features are so smart that the system can connect team members and customers in a way that they never thought possible yet so simple that you simply forget it is there. Quick communication is essential to providing an excellent customer experience. 

As a modular system your team can wear the VoCoVo headsets how they want so they can focus on what’s really important no more shouting no more unnecessary journeys and no longer need to carry a device in hand or in clothing.

Efficiency from our experience is the ability for staff to communicate instantly and clearly without needing to shout, walk back-and-forth or pick up a phone or radio can lead to huge efficiency gains.

VoCoVo is a team headset communication system which allows teams to communicate instantly and clearly when they are on the move. If your staff could communicate with each other on-the go without shouting, running around or physically picking up a device, how much more efficiently do you think they would work?

VoCoVo system Accessories which make all the difference to team communication.

Packages to best suit your organisations and customer facing teams. 

  • 5-way multi charger base unit
  • Manager handset
  • Call point
  • External call point
  • See instant efficiencies and cost savings
  • Improve in branch efficiency and customer assistance. 
  • VoCoVo base unit

Whether you’re looking to improve efficiency, save money or better serve customers or help staff feel more connected this solution makes it happen. VoCoVo is a modular solution allowing me to add new communication headsets as a business grows

Whether requirement is for a small number of users with one team conference channel or entire store with added call points and handsets VoCoVo Solutions connect and empower teams to ultimately deliver the very best communications.

VoCoVo offers some key features which combine the best functions of a mobile phone, two-way radio and face-to-face conversation, such as:

  • Instant push-to-talk;
  • Full duplex (two-way) conversation;
  • Lightweight, ergonomic and stylish design;
  • Multiple wearing options;
  • Call-back feature;
  • Up to 90m range in all directions without a repeater;
  • Simple plug-and-play with no installation required. 

You will see VoCoVo headsets being used everywhere – at your local supermarket such as Tesco or ASDA, your nearest fashion outlet such as Primark or TK Maxx, or the next time you visit a restaurant chain such as TGI Friday. These brands all have one thing in common – they have invested in VoCoVo to give their staff a tool to better engage with each other and customers and, as a result, boost their brand’s revenue.

Do The Small Things well


Simple to use push to talk

Have a real-time conversation with any colleague across your team store or company at touch of a button with features like mute talk lock it’s easy to keep good communications hands-free inflexible to you can focus entirely on the task at hand

A more flexible workforce 

with VoCoVo it is even easier to do with small things that if not done properly can cause inefficiencies which will impact your customers when you can communicate with colleagues discreetly without distracting from the task hands you until winner. 

“colleagues love the headsets which enable them to better connect to the team customers and operations voices time is now mandatory part of the uniform across 2600 stores “

Dave Tyas – Retail change lead – co-op

Trusted by leading tier 1 retail and restaurants


VoCoVo broke into the tier1 retail and restaurant markets by helping businesses get closer to the customers and deliver a significantly improved in-person experience. Retail hospitality headsets deliver faster communication and improved customer experience.

VoCoVo users found that when you empower employees to the magic of voice, customer interaction and satisfaction instantly increases. Shorter waiting times for information and staff being able to operate with great flexibility ultimately, results in the best possible in the store customer journey.


The proof-of-concept

Don’t take our word for it here’s what tier 1 users say about the VoCoVo

” Each checkout as now a back over keypad installed which links are clicked colleagues headset allowing for two-way communication between checkout colleagues and service hosts” 

Steve Edwards – Senior Manager – ASDA

VoCoVo allows us to work on customers cars outside while still being fully connected to the rest of the team it’s completely changed the way we work ” 

Tom James – Store Manager – Halfords

We no longer have to run around looking for free tables the team indoor hose cannot communicate and co-ordinate wherever they are in the restaurant “

Elizabeth Scott  – Restaurant manager – Friday’s

Communication solution built from more than just talking

VoCoVo systems come with all the hardware including a VoCoVo base unit you need out of the box make them great for small teams who need to stay connected over wide areas they also scalable allowing you to easily expand communication capabilities in line with your business

VoCoVo systems are popular shops, restaurants, car dealerships, conference venues, Gyms , production sites and even care homes. Anywhere where there’s potential to bring teams together and give customers a better experience.

Looking To Implement VoCoVo Solutions?

Deciding to change the way your team communicates is a big decision. That’s why we have designed our proof of concept to be as easy as possible to roll out and to understand the impact it can have on your business once complete.

Learn more about what you can expect from a proof of concept trial in your business.