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At DCRS our focus is on empowering colleagues and enhancing the customer experience through instant voice communications. We want to introduce you to VoCoVo, a wireless headset system which allows customer-facing teams to communicate and collaborate discreetly. VoCoVo doesn’t require any installation, setup or internet connection, just connect your system to mains power and you’re good to go.
VoCoVo headset systems are used and trusted by retail and hospitality businesses everywhere.
VoCoVo empowers teams with clear, instant and discreet communication across the entire premises to drive efficiency, productivity and boost customer service. They come ready to work out-of-box and don’t require complex installation, ready to deliver results instantaneously.
VoCoVo Link comes with everything you need to know, to set up and go.
The standard package includes:
Charging Dock
The go-to storage for you VoCoVo Link headsets and removable Hub. The dock also charges your headsets to make use of the great battery life, so they’re always ready for the next shift.
VoCoVo Link System A.K.A the Hub
The Hub wirelessly connects your Headsets to keep your team connected on the go. Each Hub has a range of 100 metres and can be strategically placed to provide you with the best coverage.
4 x Series 5e Headsets with headbands Designed around feedback from retail teams, the lightweight and discreet Series 5e Headsets connect your teams instantly with crystal-clear conversations while they work.
VoCoVo Go comes with all the hardware you need and the VoCoVo base unit creates a platform to connect a team of up to 29 people with an instant crystal clear voice communication a multi-unit charging rack is included for storing your devices when they’re not in use so you’re always ready to go
Standard package includes:
1 x Base unit
5 x Retail / Hospitality Headsets (with headbands)
1 x Multi unit charge rack
Enhanced team communication
Additional options:
Handsets
Repeater
Additional VoCoVo headbands/ear hook/ear cushions
Additional VoCoVo multi unit charge rack
VoCoVo Enterprise comes with all the hardware you need to connect and boost talk range to a team of 29 + people in customer facing teams with the extra functionality of call points to improve customer experience go systems can also integrate with the range of third-party applications.
Standard package includes:
VoCoVo Go controller
VoCoVo Go headsets including headbands
VoCoVo base unit (includes power supply)
VoCoVo multi unit charge rack
Optional additions:
Extra VoCoVo headsets
VoCoVo handsets for manager
VoCoVo repeater (to boost talk range)
Additional headset wearables (headbands, ear hook or neckbands, ear cushions & multi unit charge rack.
According to research, customers are 300% happier with their in-store experience when stores use VoCoVo.
A modular system that can be tailored to your business’ needs, and grow with you as a company.
There is no more loud tannoy announcements, nor are there any open frequencies.
Connect stores to each other, and share messages through the head office apps.
Customers data shows that on average the cost of purchasing VoCoVo is covered within 3 months.
Integration with any service and device is possible, providing you have an API.
Real time conversations help avoid miscommunications between team members.
“This system worked fantastically at our Jack’s stores. The headsets and ‘call forward’ system helped our staff to work flexibly, respond to the needs of customers and their colleagues, and helped the launch of our new stores run smoothly. It was integral to the business model of our stores, and we’d thoroughly recommend VoCoVo for running an efficient operation.”
VoCoVo communication equipment systems are a simple, scalable solution with modular components designed specifically to be flexible for your workforce and customer facing teams. The solution is built around the simple to use and stylish headsets which allow team members to discreetly communicate across wide areas, while helping to minimise theft and antisocial behaviour. Many retailers and restaurants, including ASDA, Halfords, Co-Op and TGI Friday (to name a few), use VoCoVo team communication headsets to maximise staff productivity and efficiency. What those users have found in recent weeks and months is that managing queuing customers is easier than they thought – all thanks to their staff being connected already.
With the VoCoVo conferencing technology every team member can talk, listen and help with a touch of button unlike traditional two-way radios VoCoVo headsets use full-duplex technology to deliver crystal-clear audio. This Flows in both directions this means you can listen to others whilst you’re speaking just like your talking face to face.
VoCoVo solutions are perfect for staff engagement in a customer-facing environment when you need to have crystal clear full duplex voice conversations on the go and have been built off of true plug-and-play functionality no complex setup or installation required.
Why do businesses choose VoCoVo to improve their customer experience? How important do you think it is to match or even better the customers’ expectations on waiting times? We know that customers are especially anxious about queuing at the moment, and they also understandably don’t want to wait around for longer than they have to.
VoCoVo is a solution which can be built around a team and scaled alongside its growth it’s features are so smart that the system can connect team members and customers in a way that they never thought possible yet so simple that you simply forget it is there. Quick communication is essential to providing an excellent customer experience.
As a modular system your team can wear the VoCoVo headsets how they want so they can focus on what’s really important.
Efficiency from our experience is the ability for employees to communicate instantly for a clear and secure connection and collaboration, without needing to shout, walk back-and-forth or pick up a phone or radio leads to better staff engagement.
VoCoVo is a team headset communication equipment system which allows employees to communicate instantly and clearly when they are on the move. If your staff could communicate with each other on-the go without shouting, running around or physically picking up a device, how much more efficiently do you think they would work?
Packages to best suit your organisations and customer facing teams.
Whether you’re looking to improve efficiency, save money or better serve customers or help staff feel more connected this solution makes it happen.
Whether the requirement is for a small number of users with one team conference channel or an entire store with added call points and handsets VoCoVo Solutions connects and empowers employees to ultimately deliver the very best staff engagement and communications.
VoCoVo offers some key features which combine the best functions of a mobile phone, two-way radio and face-to-face conversation, such as:
You will see VoCoVo headsets being used everywhere – at your local supermarket such as Tesco or ASDA, your nearest fashion outlet such as Primark or TK Maxx, or the next time you visit a restaurant chain such as TGI Friday. These brands all have one thing in common – they have invested in VoCoVo to give their employees suitable tools to better engage with each other and customers, increase productivity, save time, while also minimising theft and antisocial behaviour, as a result, impact and boost their brand’s revenue.
Have a real-time conversation with any colleague across your store or company at touch of a button with features like mute, talk, and lock it’s easy to keep good communications hands-free to focus entirely on the task at hand.
The VoCoVo communication equipment enables better staff engagement, allowing for a more flexible approach to communication at work.
“Colleagues love the headsets which enable them to better connect to the team, customers and operations voices time is now a mandatory part of the uniform across 2600 stores “
Dave Tyas – Retail change lead – co-op
VoCoVo broke into the tier1 retail and restaurant markets by helping businesses get closer to the customers and deliver a significantly improved in-person experience. Retail hospitality headsets deliver faster communication and improved customer experience.
VoCoVo users found that when you empower employees to the magic of voice, customer interaction and satisfaction instantly increases. Shorter waiting times for information and staff being able to operate with great flexibility ultimately, results in the best possible in the store customer journey.
Don’t take our word for it here’s what tier 1 users say about the VoCoVo
” Each checkout as now a back over keypad installed which links are clicked colleagues headset allowing for two-way communication between checkout colleagues and service hosts”
Steve Edwards – Senior Manager – ASDA
“VoCoVo allows us to work on customers cars outside while still being fully connected to the rest of the team it’s completely changed the way we work ”
Tom James – Store Manager – Halfords
We no longer have to run around looking for free tables the team indoor hose cannot communicate and co-ordinate wherever they are in the restaurant “
Elizabeth Scott – Restaurant manager – Friday’s
VoCoVo systems come with all the hardware including a VoCoVo base unit you need out of the box make them great for small teams who need to stay connected over wide areas, and are also scalable allowing you to easily expand communication capabilities in line with your business.
VoCoVo systems are popular shops, restaurants, car dealerships, conference venues, Gyms , production sites and even care homes. With excellent battery life, employees can collaborate and stay connected throughout the whole day, and provide customers a better experience.
Deciding to change the way your team communicates is a big decision. That’s why we have designed our proof of concept to be as easy as possible to roll out and to understand the impact it can have on your business once complete.
Learn more about what you can expect from a proof of concept trial in your business.
