Hytera DMR DWS dispatcher


DMR software applications

Efficient Management Of Your Radio Subscribers

The Hytera DWS Dispatcher (Dispatch WorkStation) is a trunking dispatching system designed for the efficient communication, remote management, and dispatching and deployment of radio users. Developed for either Hytera ACCESSNET®-T IP TETRA infrastructure or Hytera DMR Tier III, dispatchers can be used as logistics and control centres to efficiently manage the radio subscribers, whilst serving as a control unit for monitoring alarm functions.

Versatile DWS Dispatcher Functions

The Hytera DWS not only offers typical features such as group calls, individual calls or emergency calls. the application also delivers enhanced functionality such as dynamic group number assignment (DGNA), group patching, and discreet listening (monitoring). In addition to voice functionality, the DWS also supports the sending and receiving of short messages and status updates.

User Positioning

Utilises the dynamic map on the Hytera DWS to locate radio subscribers via their GPS position data. Mapping data can be stored locally on the workstation, so there is no need to have access to the internet. Advanced features such as geofencing or task allocation help the dispatcher manage their ever-changing workforce.

Reliable And Secure

The DWS can be equipped with a redundant server and connection to ensure the system is fail-safe. This will ensure that if a server should fail, the control of radio subscribers can continue. The DWS supports a variety of security features such as password-protected access and administration of rights for different DWS user groups.

Flexible Accessories

Besides the standard mouse and keyboard, the system supports other external accessories such as several multi-touch screens, desk microphones with integral PTT buttons, and footswitch with PTT to optimise the workstation for the dispatcher.

Features and Benefits

  • All the functions are on one user interface
  • Support for various methods of searching contacts, for example by category, by marking colour and by user-defined search (by entering SSI or name)
  • “Group patch” and DGNA groups
  • Select the radio directly from the map to start a call or message directly
  • Offline maps for AVL in an independent secure system
  • Route tracking: View the movement progression of individual radios
  • The server and workstation can connect via two separate ACCESSNET®-T IP Gateways
  • The DWS can be adapted in detail to suit individual customers and to fit the requirements of any radio system
  • Dispatchers can assign radios, groups and dynamic group number assignment (DGNA) according to the administration rights they hold on their own DWS workstation
  • Temporary locking and unlocking of radios (Enable/Disable)
  • The software is scalable to suit anything from small radio systems to major radio networks covering entire regions
  • Divert and hold calls
  • Ambience Listening
  • Add more subscribers to group calls, or force an end to group calls
  • Different sound and visual options to signal calls, enabling fast reaction times, particularly in emergency situations
  • Redundancy of servers, databases, and system connection creates high level of system stability
  • The participation of radios in group calls can be acknowledged using the “Ping Response” function
  • Messages can be sent quickly to several subscribers at once, by selecting from a list
  • Monitoring of the current status of radios, including registration status on the radio system as well as at the current base station, GPS position data and speed of movement
  • Permanent disabling (killing) of radios
  • Monitor management – In this way you can be sure that you are always connected to relevant group calls or individual calls
  • Uses various map systems to display subscribers
  • Configure “Geofences” – areas with configurable access rules for particular radios
  • Create DGNA groups directly on the screen
  • Send tasks to radios. A radio response list indicates the confirmation or rejection of the task (task management)
  • Each workstation can be equipped with individual functions
  • Each DWS workstation can connect to two servers with server redundancy. If “server 1” fails, “server 2” takes over operation. DWS users can continue to work undisturbed
  • Group configuration and function allocation for each workstation is stored on the server. So dispatchers can carry out their task from any computer workstation without having to reconfigure
  • The interface can be adapted to specific customer requirements
  • Fast operation with touch optimisation and the latest WPF framework
  • IP structure ensures flexibility when preparing
  • Callback request to the dispatcher
  • A call list with detailed information on all calls, as well as start time, duration, and subscribers’ voice activity
  • Multiplex support for voice calls, including semi-duplex, full-duplex and group calls, emergency calls, broadcast calls, mass calls, as well as PSTN and PABX calls
  • OOCI integration permits convenient object-orientated calls
  • Support by text messages, standard messages and status messages
  • “Flash messages” are immediately displayed on selected radios, so users cannot miss them
  • The server is able to backup its database to external data carriers at configurable intervals and restore it if necessary