Boost customer satisfaction at the touch of a button.
Customers often need help finding products or making a decision. But if they can’t get that help quickly, there’s a good chance they’ll leave without buying.
With VoCoVo CallPoints customers can press a customer service button to request help. This broadcasts a message to staff with headsets or handsets, telling them where the customer is. For example, ‘customer assistance required at click and collect’.
Staff can respond via the call button. Alternatively, they can let the customer know that they are on their way.
Customer service buttons can be placed around stores, within fitting rooms, at delivery points, or at click and collect desks.
VoCoVo Call Points empower customers to request help when and where they need it. They integrate seamlessly with all other elements of the VoCoVo product range, transforming business through the magic of voice.
- Find customers quickly – pre-recorded messages tell staff where customers are calling from.
- Comes with audio call back – staff can have two-way conversations via their headset or handset.
- Record usage stats – Call Point data can be accessed via VoCoVo’s portal with their support package*.
These VoCoVo users have already amazed customers with an unparalleled in-store experience.
*optional extra, requires additional licences and infrastructure.