We are committed to delivering outstanding levels of customer service to support you throughout your two-way radio products and systems lifecycle. Based at our Head Quarters in Cambridgeshire, our well-equipped, modern service centre homes our in-house repair and installation department which is run by two-way radio and system manufacturer-trained and certified engineers.
The best way of ensuring your radio equipment is running safely, efficiently and with minimal breakdowns is to ensure it is serviced and maintained on a regular basis. Whether or not your two way radios / onsite system(s) have been purchased from us we can repair and maintain almost any type of radio communication equipment used in the UK today. All of our processes conform to our rigorous quality standards accredited to IS09001 :2008 and environmental management policies.
Our nationwide coverage ensures no matter where you are in the country we can be on hand to assist you and if an emergency arises we have 24/7 emergency cover.
For a quick & efficient turn around we offer a reactive repair/service. Utilising only original manufacturer parts, equipment is repaired/serviced by manufacturer trained technicians. We offer a full client reporting system to ensure 100% traceability and reportable history.
MAINTENANCE CONTRACTS / SERVICE LEVEL AGREEMENT (SLA)
These contracts extend beyond the initial build and installation phases and focus on on-going general maintenance of your two way radio system. With bespoke benefits and system, specific plans and costs to ensure your radios and/ system are always performing 100%. You can include but are not limited to: Annual inspections, guaranteed on-site response times, fast track service, unlimited repairs and guaranteed parts availability and free collection and delivery service.
We can adjust software and features and re-programme your units remotely, on-site, or via our service centre ensuring your equipment is always complying with the manufacturer’s specification.
SERVICE FROM THE START (MOTOROLA SOLUTIONS ONLY)
A multi-year programme that offers you a choice of packages to protect your two-way radio equipment, further information is detailed below.
RF COVERAGE MAPPING
Our fully qualified engineers can carry out pre-installation and problem finding coverage tests to assure your system is installed correctly the first time and increase efficiency & coverage footprints.
SITE INTEGRATION SERVICE
We can offer a multitude of platforms to allow your two-way radio system to be incorporated into your existing on-site processes such as: Alarms, BMS, doors/gates, telephones. See more information on our applications page.
On-site, or remote technical support service maximises the uptime of your system. It validates and optimises your IP network and site connectivity of your MOTOTRBO radio system during integration.