Case Study: Rugby First

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WIDE AREA DIGITAL UPGRADE IMPROVES THE TOWN CENTRE’S FIGHT AGAINST CRIME & PUBLIC ORDER

 

THE CHALLENGE

The Rugby First team had persisted with their ageing analogue radio system, but they knew the time had come for it to be upgraded, most critically they needed to improve the retailer’s safety where the poor signal was hindering their ShopNet and Pubwatch scheme.

They wanted to take advantage of the technological advancements. The brief was to supply a turnkey solution to satisfy the present and future demands but within a tight budget. The new system needed to be capable of providing greater coverage and clarity, while giving improvements on operational monitoring and significantly improving on security for all the users.

To overcome busy channels, real-time communication was imperative while the need to enhance further the way they recorded voice transmissions also had to be addressed.

 

BACKGROUND

As the second largest town in the UK, Rugby BID had a vast area to cover throughout the Town Centre and outlying Retail Centres to over 200 users.

The Rugby First scheme links Retailers in the Town, Rangers, Local Police and the CCTV operators via two-way radios to allow them to exchange information and keep the area a safer place to shop.

After trialling numerous manufacturers, the team decided upon MOTOTRBO™, specifically chosen as it not only delivered excellent performance on site tests but also for its cost-effective applications that provided comprehensive recording features round the clock for their CCTV operators.

 

DOWNLOAD CASE STUDY:

Rugby First Case Study

Clients Words

WHAT OUR SATISFIED CUSTOMERS HAVE TO SAY

Dawn Osborne

"Customer safety is at the heart of everything we do at Meadowhall. It is vital that we have an effective public announcement system in place in the event of an evacuation scenario. We needed a system capable of quickly and effectively delivering clear communications across the entire site to both our staff and members of the public whenever it is called into action."
Dawn Osborne - Head of Operations: Meadowhall Shopping Centre
2016-09-15T21:59:23+00:00
"Customer safety is at the heart of everything we do at Meadowhall. It is vital that we have an effective public announcement system in place in the event of an evacuation scenario. We needed a system capable of quickly and effectively delivering clear communications across the entire site to both our staff and members of the public whenever it is called into action."Dawn Osborne - Head of Operations: Meadowhall Shopping Centre

Mick Bellamy

"Working with DCRS in the past I knew of their professionalism, so it was a natural decision for them to supply us. They helped advise on the best radios for our needs and everything we required from our upgrade has worked flawlessly and we could not be happier with the equipment and service we have received from the team at DCRS."
Mick Bellamy - Building & Grounds Team Leader, Lincoln Castle
2016-09-15T22:01:26+00:00
"Working with DCRS in the past I knew of their professionalism, so it was a natural decision for them to supply us. They helped advise on the best radios for our needs and everything we required from our upgrade has worked flawlessly and we could not be happier with the equipment and service we have received from the team at DCRS."Mick Bellamy - Building & Grounds Team Leader, Lincoln Castle

Stephen Baggott BA (Hons), MSc (CPM)

"As with any projects it is important to not only have confidence in the product, but also in the suppliers. It was felt by the project team that DCRS had the expertise and an understanding of what the University expected and the best way of delivering this. Delivery and installation was successful in what was quite a tight timescale. Knowing that DCRS already have an understanding of our business needs allows for a collaborative approach to develop best functionality of the system and delivery."
Stephen Baggott BA (Hons), MSc (CPM) - Campus Operations Manager, University of Wolverhampton
2016-09-15T21:51:46+00:00
"As with any projects it is important to not only have confidence in the product, but also in the suppliers. It was felt by the project team that DCRS had the expertise and an understanding of what the University expected and the best way of delivering this. Delivery and installation was successful in what was quite a tight timescale. Knowing that DCRS already have an understanding of our business needs allows for a collaborative approach to develop best functionality of the system and delivery."Stephen Baggott BA (Hons), MSc (CPM) - Campus Operations Manager, University of Wolverhampton

Alan Holden

"I am involved in industrial distribution and based on my customers site. There was a requirement to improve communications between the maintenance engineers, production department and managers. As preferred supplier DCRS came to site and ran trials on different types of equipment. The result was a system tailor-made to my customer’s needs. Since then, I have used DCRS for new installations at other distribution depots, and have received an equally high level of service and customer satisfaction."
Alan Holden - MRO Specialist Müller Milk and Ingredients, Manchester (branch 337)
2016-09-15T22:00:58+00:00
"I am involved in industrial distribution and based on my customers site. There was a requirement to improve communications between the maintenance engineers, production department and managers. As preferred supplier DCRS came to site and ran trials on different types of equipment. The result was a system tailor-made to my customer’s needs. Since then, I have used DCRS for new installations at other distribution depots, and have received an equally high level of service and customer satisfaction."Alan Holden - MRO Specialist Müller Milk and Ingredients, Manchester (branch 337)

Tony Graves

"
As one of the leading Security companies in the UK, CIS Security are growing at a strong pace. I have been impressed with how DCRS have supported us in our growth, providing quality products and prompt customer service. We have a good partnership with DCRS as a supplier and have come to rely on them as a premium radio supplier with the high quality standards our customers expect."

Tony Graves - CIS Security
2017-04-21T14:58:13+00:00
" As one of the leading Security companies in the UK, CIS Security are growing at a strong pace. I have been impressed with how DCRS have supported us in our growth, providing quality products and prompt customer service. We have a good partnership with DCRS as a supplier and have come to rely on them as a premium radio supplier with the high quality standards our customers expect." Tony Graves - CIS Security

Ray Knowles

"We asked other companies to tender but DCRS were unrivalled in their professional expertise, competence and knowledge of Motorola two-way radio systems, “ said Knowles. “They were able to design and install the system within a few months and provide a support service tailored to our needs."

Ray Knowles - Safer Business Consultant CASED, Doncaster
2017-02-13T16:38:42+00:00
"We asked other companies to tender but DCRS were unrivalled in their professional expertise, competence and knowledge of Motorola two-way radio systems, “ said Knowles. “They were able to design and install the system within a few months and provide a support service tailored to our needs." Ray Knowles - Safer Business Consultant CASED, Doncaster

Brian Allt

"The MOTOTRBO system ticks a lot of the boxes for worker safety within the plant. Personnel now have instant communication with anyone if they need help."
Brian Allt - Maintenance Engineer Technical Support, Rugeley Power Ltd
2016-09-15T21:59:58+00:00
"The MOTOTRBO system ticks a lot of the boxes for worker safety within the plant. Personnel now have instant communication with anyone if they need help."Brian Allt - Maintenance Engineer Technical Support, Rugeley Power Ltd

Lee Johnson

"The Hytera digital solution offered our Estates, Facilities and Security teams an enhanced clarity and reliability of communication; upgrading from our analogue system has enhanced the service for our staff in these areas."

Lee Johnson - Security Manager at the University of Northampton
2017-03-14T12:26:42+00:00
"The Hytera digital solution offered our Estates, Facilities and Security teams an enhanced clarity and reliability of communication; upgrading from our analogue system has enhanced the service for our staff in these areas." Lee Johnson - Security Manager at the University of Northampton

Mark Bramley

"Our site is a demanding place for radio technology: we’re in the middle of a very rural and hilly part of Derbyshire - the surroundings can impede RF performance, and background equipment noise is ever present. Working with DCRS we looked at the options to replace our old analogue radios and MOTOTRBO stood out as the best solution. With safety features including man down and override emergency calling, MOTOTRBO helps ensure the safe, efficient and productive operation of the team on our site."
Mark Bramley - Electrical Engineer, Hope Construction Materials
2016-09-15T22:03:50+00:00
"Our site is a demanding place for radio technology: we’re in the middle of a very rural and hilly part of Derbyshire - the surroundings can impede RF performance, and background equipment noise is ever present. Working with DCRS we looked at the options to replace our old analogue radios and MOTOTRBO stood out as the best solution. With safety features including man down and override emergency calling, MOTOTRBO helps ensure the safe, efficient and productive operation of the team on our site."Mark Bramley - Electrical Engineer, Hope Construction Materials

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