Case Study: London City Tour

london city tour image

You can’t go far in central London without seeing one of the ubiquitous red London City Tour buses. These open-top vehicles circuit around London’s major landmarks, informing tourists and residents alike of the capital’s famous sights.

London City Tour is part of Grupo Julià, the third largest family-operated tour company in the world.

In 2015 it carried more than 3.7 million passengers in 16 cities. Between its buses and trains the group has a fleet of more than 150 vehicles on three continents and over 750 employees. London City Tour’s buses take tourists along two main routes: the Tower Loop, which (as its name suggests) includes the Tower of London, St Paul’s Cathedral and the Houses of Parliament; and the West End Loop, which allows passengers to soak in the sights of Westminster Abbey, Buckingham Palace, Hyde Park, Trafalgar Square and the Horse Guards Parade.

Because London City Tour is a fairly new entrant to the travel tourism market, the radio system it uses today is its first, and went live in March 2015. “We researched the marketplace and came across Direct Communications Radio Services [DCRS]. There was an internal discussion on what type of system we should go for and what the system needed to do, and DCRS fitted the bill for both so we went ahead with it,” Wood says.

Supplied and printed in Land Mobile Magazine

 

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Clients Words

WHAT OUR SATISFIED CUSTOMERS HAVE TO SAY

Ray Knowles

"We asked other companies to tender but DCRS were unrivalled in their professional expertise, competence and knowledge of Motorola two-way radio systems, “ said Knowles. “They were able to design and install the system within a few months and provide a support service tailored to our needs."

Ray Knowles - Safer Business Consultant CASED, Doncaster
2017-02-13T16:38:42+00:00
"We asked other companies to tender but DCRS were unrivalled in their professional expertise, competence and knowledge of Motorola two-way radio systems, “ said Knowles. “They were able to design and install the system within a few months and provide a support service tailored to our needs." Ray Knowles - Safer Business Consultant CASED, Doncaster

Mick Bellamy

"Working with DCRS in the past I knew of their professionalism, so it was a natural decision for them to supply us. They helped advise on the best radios for our needs and everything we required from our upgrade has worked flawlessly and we could not be happier with the equipment and service we have received from the team at DCRS."
Mick Bellamy - Building & Grounds Team Leader, Lincoln Castle
2016-09-15T22:01:26+00:00
"Working with DCRS in the past I knew of their professionalism, so it was a natural decision for them to supply us. They helped advise on the best radios for our needs and everything we required from our upgrade has worked flawlessly and we could not be happier with the equipment and service we have received from the team at DCRS."Mick Bellamy - Building & Grounds Team Leader, Lincoln Castle

Alan Holden

"I am involved in industrial distribution and based on my customers site. There was a requirement to improve communications between the maintenance engineers, production department and managers. As preferred supplier DCRS came to site and ran trials on different types of equipment. The result was a system tailor-made to my customer’s needs. Since then, I have used DCRS for new installations at other distribution depots, and have received an equally high level of service and customer satisfaction."
Alan Holden - MRO Specialist Müller Milk and Ingredients, Manchester (branch 337)
2016-09-15T22:00:58+00:00
"I am involved in industrial distribution and based on my customers site. There was a requirement to improve communications between the maintenance engineers, production department and managers. As preferred supplier DCRS came to site and ran trials on different types of equipment. The result was a system tailor-made to my customer’s needs. Since then, I have used DCRS for new installations at other distribution depots, and have received an equally high level of service and customer satisfaction."Alan Holden - MRO Specialist Müller Milk and Ingredients, Manchester (branch 337)

Mark Bramley

"Our site is a demanding place for radio technology: we’re in the middle of a very rural and hilly part of Derbyshire - the surroundings can impede RF performance, and background equipment noise is ever present. Working with DCRS we looked at the options to replace our old analogue radios and MOTOTRBO stood out as the best solution. With safety features including man down and override emergency calling, MOTOTRBO helps ensure the safe, efficient and productive operation of the team on our site."
Mark Bramley - Electrical Engineer, Hope Construction Materials
2016-09-15T22:03:50+00:00
"Our site is a demanding place for radio technology: we’re in the middle of a very rural and hilly part of Derbyshire - the surroundings can impede RF performance, and background equipment noise is ever present. Working with DCRS we looked at the options to replace our old analogue radios and MOTOTRBO stood out as the best solution. With safety features including man down and override emergency calling, MOTOTRBO helps ensure the safe, efficient and productive operation of the team on our site."Mark Bramley - Electrical Engineer, Hope Construction Materials

Lee Johnson

"The Hytera digital solution offered our Estates, Facilities and Security teams an enhanced clarity and reliability of communication; upgrading from our analogue system has enhanced the service for our staff in these areas."

Lee Johnson - Security Manager at the University of Northampton
2017-03-14T12:26:42+00:00
"The Hytera digital solution offered our Estates, Facilities and Security teams an enhanced clarity and reliability of communication; upgrading from our analogue system has enhanced the service for our staff in these areas." Lee Johnson - Security Manager at the University of Northampton

Brian Allt

"The MOTOTRBO system ticks a lot of the boxes for worker safety within the plant. Personnel now have instant communication with anyone if they need help."
Brian Allt - Maintenance Engineer Technical Support, Rugeley Power Ltd
2016-09-15T21:59:58+00:00
"The MOTOTRBO system ticks a lot of the boxes for worker safety within the plant. Personnel now have instant communication with anyone if they need help."Brian Allt - Maintenance Engineer Technical Support, Rugeley Power Ltd

Stephen Baggott BA (Hons), MSc (CPM)

"As with any projects it is important to not only have confidence in the product, but also in the suppliers. It was felt by the project team that DCRS had the expertise and an understanding of what the University expected and the best way of delivering this. Delivery and installation was successful in what was quite a tight timescale. Knowing that DCRS already have an understanding of our business needs allows for a collaborative approach to develop best functionality of the system and delivery."
Stephen Baggott BA (Hons), MSc (CPM) - Campus Operations Manager, University of Wolverhampton
2016-09-15T21:51:46+00:00
"As with any projects it is important to not only have confidence in the product, but also in the suppliers. It was felt by the project team that DCRS had the expertise and an understanding of what the University expected and the best way of delivering this. Delivery and installation was successful in what was quite a tight timescale. Knowing that DCRS already have an understanding of our business needs allows for a collaborative approach to develop best functionality of the system and delivery."Stephen Baggott BA (Hons), MSc (CPM) - Campus Operations Manager, University of Wolverhampton

Dawn Osborne

"Customer safety is at the heart of everything we do at Meadowhall. It is vital that we have an effective public announcement system in place in the event of an evacuation scenario. We needed a system capable of quickly and effectively delivering clear communications across the entire site to both our staff and members of the public whenever it is called into action."
Dawn Osborne - Head of Operations: Meadowhall Shopping Centre
2016-09-15T21:59:23+00:00
"Customer safety is at the heart of everything we do at Meadowhall. It is vital that we have an effective public announcement system in place in the event of an evacuation scenario. We needed a system capable of quickly and effectively delivering clear communications across the entire site to both our staff and members of the public whenever it is called into action."Dawn Osborne - Head of Operations: Meadowhall Shopping Centre

Tony Graves

"
As one of the leading Security companies in the UK, CIS Security are growing at a strong pace. I have been impressed with how DCRS have supported us in our growth, providing quality products and prompt customer service. We have a good partnership with DCRS as a supplier and have come to rely on them as a premium radio supplier with the high quality standards our customers expect."

Tony Graves - CIS Security
2017-04-21T14:58:13+00:00
" As one of the leading Security companies in the UK, CIS Security are growing at a strong pace. I have been impressed with how DCRS have supported us in our growth, providing quality products and prompt customer service. We have a good partnership with DCRS as a supplier and have come to rely on them as a premium radio supplier with the high quality standards our customers expect." Tony Graves - CIS Security

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